Our Helpline and Textline

We have a confidential telephone helpline and a text-based support service for people who need to talk. They run between –

5 pm to 10 pm Monday to Friday

12 pm to 10 pm Saturday and Sunday

The helpline number is 0800 689 3317

The textline number is 07537 431637

What is the Ewen’s Room Helpline?

Our helpline has been running since January 2018 and can be accessed by anyone affected by mental health issues, concerns for other’s mental health and wellbeing, people experiencing social isolation, struggling with stress, or just wanting someone to chat to. Outside of our opening hours, messages can be left and will be responded to as quickly as possible.

The helpline provides a supportive, discreet, and beneficial service for those who have nowhere else to turn, as well as being there with first-line emergency support for anyone in crisis. The helpline has the backing of community healthcare professionals, who welcomed an alternative form of support, particularly for those challenged by ongoing chronic well-being issues. To find out more, please view our confidentiality policy.

Callers facing a mental health crisis which cannot be resolved by talking to the helpline volunteer, are advised to seek urgent professional counselling, or in urgent situations, to call the emergency services.

EwenMe (telephone befriending service)

We also run the ‘EwenMe’ line, where a volunteer will call you on a regular time and day that suits. Please complete our sign up form, or call 01967 750845 for further information.

Our ‘EwenMe’ telephone friend service is run and staffed by trained, locally based volunteers who can relate to the issues of social isolation and loneliness experienced by many individuals in our rural communities.  It also provides elements of a befriending service, for those who would like a regular friendly chat.

When our helpline is not open

If you are struggling, and need help outwith our opening times, please visit our crisis lines page for other sources of support.